CASE OF TROUBLE OR EMERGENCY

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Lost properties

If you have lost something valuable such as wallets, the place to report to differs according to the place where you lost it.

Airports, station premises and trains

  • JR East Lost & Found Telephone Inquiry Center 

050-2016-1603

  • JR Ueno Station Lost & Found

03-3841-8069

  • JR Tokyo Station Lost & Found (JR East)

03-3231-1880

  • JR Tokyo Station Lost & Found (JR Tokai)

03-3286-0122

  • Tokyo Metro Lost & Found Center

03-3834-5577

  • Toei Transportation Information Lost & Found

03-3812-2011

  • Tokyo Taxi Center

03-3648-0300

  • Haneda Airport

03-5757-8107

  • Narita International Airport
    <Before embarkation procedure after disembarkation procedure>
Terminal 1:0476-32-2105
Terminal 2:0476-34-5220

On the road or if unsure where you lost it.

Please inquire at the nearest police station or Tokyo Metropolitan Police, Lost and Found Center.

  • Tokyo Metropolitan Police Department Lost and Found Center

03-3814-4151

 

Roles of police stations
Police stations located at the street corners support safe and comfortable life as a citizen-friendly station, providing services such as guidance, lost and found, neighborhood patrol and traffic control, in addition to incident/accident responses.
Police(general information) 03-3501-0110

Illness or injury

Minor illness or injury

Tokyo Metropolitan Medical Institution Information "Himawari (Sunflower)" Counselors are always ready to respond to your inquiries regarding medical institutions to provide treatment in foreign language or information on the medical system of Japan.
Medical information service Phone:03-5285-8181
Date and time: 9 00AM to 8 00PM Seven days a week 

Illness or injury requiring immediate care

Make a call to the fire department at the emergent number "119." Make sure to say you need an ambulance service. An ambulance will be ready immediately.

If you were in a traffic accident…

Call the police at the emergency number "110." Make sure to note the time and place of accident, the name, the phone number and the license plate number of the other party. If you can't identify the place, ask the store nearby or a passer-by. Make sure to consult a physician if you believe you have been injured, as any injury that seems minor at the site may lead to serious injury.

Places where AEDs are located
AED is a medical device that helps restore normal rhythm by applying electric shock to the victim's heart. If the victim is unconscious and cannot breathe normally, AED must be used. It is provided at airports, stations of every transportation systems and large-scale commercial establishments, available for use by anyone.

Photo courtesy of Fukuda Denshi Co., Ltd.

Fire or earthquakes

If fire broke out…

If you suffer from fire when you are outside or at your hotel, follow the instructions and guidance of employees or store staff and evacuate immediately. Make sure to confirm the emergency exit in advance at your hotel. To make an emergency report of fire or ask for rescue/ambulance, call the fire department at the emergency number "119."

How to call 119

  1. Call "119."
    *For public phones, press the emergency button on the phone and press "119." The call is free of charge.
    *You can call "119" from your cell phone, but make sure to say that you are calling from a cell phone. 
  2. Clearly tell that "it's a fire" or "it's an emergency."
  3. Tell the place and address of the place where the fire occurred or landmarks nearby and if anyone is injured or sick, please describe their conditions.

How to call 110

  1. Dial the phone number "110."
    *For public phones, press the emergency button on the phone and press "110." The call is free of charge.
    *You can call "110" from your cell phone, but make sure to say that you are calling from a cell phone.
  2. Then explain what has happened. If anyone is injured, please say so, the police will call an ambulance.
  3. Tell the place and address of the place where the incident or the accident occurred or any eye-catching building nearby.

If an earthquake broke out…

If an earthquake occurs, first secure safety and stay there until the tremor subsides. Be careful of falling objects and hide underneath a table or the like to protect your head. When the tremors stop, open the door to secure a way out. If it is necessary to evacuate, do not try to get outside in a panic. Make sure to follow the instructions and guidance of employees or store staff.

Tokyo Metropolitan Government Disaster Prevention Information( External link )

To report incidents, accidents, etc. at sea: call 118

The call will be connected with Japan Coast Guard. Dial 118 to urgently report maritime incidents, accidents, etc.

Useful links

Ministry of Foreign Affairs List of Embassies and Consulates( External link )

Safety tips for travelers ( External link )

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